Refund policy
At Pinara, customer satisfaction is our highest priority. We proudly offer a 30-day free return and refund policy to ensure every customer can shop with confidence.
Eligibility for Returns
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
• The item must be returned within the return period.
• The product should remain in good condition.
• Proof of purchase may be requested.
• The item must not be intentionally damaged.
Free Returns
Pinara provides free returns on eligible orders worldwide.
No restocking fees will be charged for approved returns.
Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider and financial institution.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide:
• Order Number
• Description of the issue
• Clear photographs of the item
• Packaging photos if applicable
We will review the situation and provide a replacement, refund, or other appropriate resolution.
Order Cancellation
Orders may be canceled before shipment for a full refund.
Orders that have already shipped will be subject to the standard return procedure.
Non-Eligible Returns
Returns may be denied if:
• Requests are submitted after 30 days.
• Fraudulent activity is suspected.
• Products have been intentionally damaged.
Contact Information
Email:
support@Pinara.store
Address:
2 Cannon Dr
Charlottetown, PE C1A 9G2
Canada
We reserve the right to modify this policy at any time without prior notice.