Shipping policy
Last Updated: June 2026
At Pinara, we proudly offer free worldwide shipping on all eligible orders.
Our goal is to ensure that every order arrives safely and efficiently.
Order Processing
Orders are typically processed within 1–3 business days.
Processing includes:
• Order verification
• Quality inspection
• Packaging preparation
• Shipment scheduling
Orders are not processed on weekends or public holidays.
Shipping Coverage
We currently ship worldwide.
Shipping availability may vary based on destination restrictions and carrier capabilities.
Shipping Costs
Free Worldwide Shipping
No hidden shipping fees will be charged unless clearly stated during special promotions.
Estimated Delivery Time
Standard Shipping:
7–10 Business Days
Delivery estimates begin after order processing has been completed.
Delivery times may vary due to:
• Customs inspections
• Carrier delays
• Weather conditions
• Holiday seasons
• Local delivery disruptions
Tracking Information
Tracking details will be provided when available.
Customers may track their orders through the shipping information provided after dispatch.
Customs Duties and Taxes
International shipments may be subject to customs duties, taxes, or import fees imposed by local authorities.
These charges are the responsibility of the customer when applicable.
Lost Packages
If your package appears lost, please contact our customer support team.
We will coordinate with the shipping carrier to investigate and determine an appropriate solution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Pinara is not responsible for delivery issues resulting from incorrect information entered during checkout.
Damaged Deliveries
If your package arrives damaged:
• Photograph the package
• Photograph the item
• Contact us within 7 days
We will evaluate the situation and provide an appropriate resolution.
Contact Information
Email:
support@Pinara.store
Address:
2 Cannon Dr
Charlottetown, PE C1A 9G2
Canada